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Fresh Pretzels

Frequently Asked Questions

What are the cake flavours available?

Flavours

  1. Classic Chocolate 🍫

  2. Choco Oreo

  3. Matcha 🍵 + RM4

  4. Mango + RM4

  5. Grapes 🍇 + RM4 (New flavour)

  6. Mango Oreo + RM5

  7. Vanilla strawberry 🍓 + RM6 (Bestseller)

  8. Choco strawberry + RM7

  9. Lotus caremel 💛+ RM7

  10. Mix fruit (strawberry,mango, grapes,longan) +RM 9

How much are your customised cakes?

There are many considerations we look at when we quote the price for a cake. In addition to the cake size, we look at the level of detail (labour & time) taken to produce your cake. If the cake is minimal in detail, the price typically remains at the base price. However, if there are intricate details or other customization details, the price will be higher than others.

How many days in advance should I order?

We try to accommodate all requests, but we have limited manpower, so we only accept a limited number of cake orders per day. To assure your order can be fulfilled, please order at least 1 week in advance. Order reservations can be made as early as 3 days and rush orders can be done depending on the availability.

Are your cakes Halal?

Our cakes are not halal-certified however they do not contain pork or lard and our equipment are brand new. Do note that we operate from a domestic kitchen.

Can I do self-collection? Where is your shop located?

We are home based in Kampung Sembilan, Melaka, Malaysia. Click here for address details.

Delivery and collection time are available from 1 pm - 7 pm. 

Do you provide gluten-free/sugar-free/vegan option cakes?

Unfortunately, we do not. All of our cakes are produced in a kitchen that uses eggs, dairy, sugar and as well as flour.

Do you make any vegan items?

Unfortunately, we do not. All of our cakes are produced with ingredients that is not vegan.

How long can a cake stay out unrefrigerated?

We recommend no longer than two hours to preserve freshness. For customers who choose to pick up, please plan ahead to bring an icebox in advance.

Are the cakes refundable or exchangeable?

All orders are final. We do not accept returns, exchanges or refunds on any of the cakes that are sold. Final approval for the design will be made before payment.

Are you able to recreate the exact design as reference?

Unfortunately, we are not able to replicate with 100% resemblance as every cake is an artwork made individually by hand. Please note that there are no exact two cakes in this world. Every cake is created specifically for you.

How many guests can be served with a particular cake size?

  • Bento cake - 1- 2 people

  • 4 inch cake - 4 people

  • 5 inch - 4 - 5 people

  • 6 inch - 5 - 6 people

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